Delivery & Refunds

Standard Delivery

Delivery Update:

Due to a planned system upgrade, orders placed after 1:00pm on Wednesday 29 July will be dispatched from Monday 3 August. We apologise for any inconvenience and appreciate your understanding.

Orders are typically delivered within 2–3 working days. Please allow up to 7 working days during busy periods.

Remote Areas

Deliveries to remote parts of the UK, including the Scottish Highlands and Islands, may take up to 10 working days.

Order Restrictions

  • You must be 16 years or over to purchase our caffeinated gums.

UK Delivery Only

We currently deliver within the UK only. Any orders placed for delivery outside the UK will be cancelled and refunded.

Returns & Refunds

We want you to love everything you buy from Life Loop. However, if something isn’t quite right, we’ve made our returns process as clear and simple as possible.

Changed your mind?

If you contact us before your order has been dispatched, we can cancel it immediately
and issue a full refund.

Once an order has been dispatched, functional chewing gum cannot be returned if it has been opened or used, due to hygiene and health protection reasons. This includes returns based on taste, texture, or personal preference.

Faulty or Incorrect Items

If your order arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible.

You have 30 days from the day after your order arrives to let us know about any issue with your order.

Please include your order number and let us know whether you would prefer a full refund or a replacement, and we will take care of the rest.

How to Return

If a return is approved:

  1. Email us at info@lifeloophealth.com to request a return form.
  2. Complete the form and pack the item securely, using the original packaging where possible.
  3. Attach the return label we provide to your parcel.
  4. Drop the parcel off at your local Post Office and keep your proof of postage until we confirm receipt.

Returns Address:
Life Loop Returns
AFB House, Unit 2 Alban Park
Hatfield Road
St Albans
Hertfordshire
AL4 0JJ

Refunds

Once your return reaches us, please allow up to 30 days for your refund to be processed and reflected in your account. We’ll email you as soon as the refund has been completed.

Refunds will be issued using the original payment method.

Important Information

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.